Wired or wireless headset?

Wireless lets technicians stand and stretch between calls, which is important for long shifts. Ensure Bluetooth latency works with your VoIP platform.

Do I need admin tools on-screen?

Keep remote support tools, ticketing system, and AD/SCCM consoles accessible without alt-tabbing. This is why dual or triple monitors are standard for help desk.

Best Setup for IT Help Desk Technicians 2026